Refund & Cancellation Policy

Last Updated: 25 August 2026

This Refund & Cancellation Policy (“Policy“) explains the terms under which refunds, cancellations, replacements, and related requests may be handled for products and services provided by PsiQ Labs (“PsiQ Labs“, “we“, “us“, or “our).

This Policy applies to purchases made through the PsiQ Labs website, digital platforms, applications, products, subscriptions, assessment services, and other paid Services, unless separate product-specific terms apply.

1. General Policy

PsiQ Labs aims to provide clear information about products and Services before purchase.

Refund eligibility may depend on:

  • The type of product or Service purchased
  • Whether the Service has already been used
  • Whether a digital product has been accessed
  • Whether an assessment has been started or completed
  • Whether hardware has been shipped
  • Whether a subscription has commenced
  • The reason for the cancellation or refund request
  • Any product-specific terms
  • Applicable consumer protection laws

Where a product or Service has specific refund terms, those terms will take precedence to the extent permitted by applicable law.

2. Cancellation Before Fulfilment

For physical products that have not yet been shipped, you may request cancellation by contacting us as soon as possible.

If the cancellation request is received before dispatch, PsiQ Labs may cancel the order and issue an eligible refund.

Once an order has been shipped, the request may be treated as a return or replacement request instead.

3. Digital Products & Services

Because certain PsiQ Labs Services may provide immediate access to digital content, software, assessments, reports, or other digital functionality, cancellation and refund eligibility may differ from physical products.

Where a digital Service has already been:

  • Accessed
  • Activated
  • Downloaded
  • Started
  • Completed
  • Used to generate a result or report

a refund may not be available except where required by applicable law or where PsiQ Labs determines that a refund is appropriate.

4. Psychological Assessment Services

For paid psychological assessments or assessment sessions:

Before Starting

If an assessment has been purchased but has not been started, you may request cancellation subject to the applicable terms of the specific assessment.

After Starting

Once an assessment has been started, a refund may not be available because the Service may have already been delivered or processing may have begun.

Technical Problems

If you were unable to complete an assessment because of a verified technical problem caused by PsiQ Labs, we may, at our discretion:

  • Restore access
  • Allow the assessment to be retaken
  • Extend the assessment period
  • Provide an alternative Service
  • Issue an appropriate refund

5. Subscriptions

If PsiQ Labs offers subscription-based Services:

You may cancel your subscription according to the cancellation mechanism provided through the relevant platform.

Cancellation generally prevents future renewals but does not automatically result in a refund for a subscription period that has already started.

Where applicable, you will generally continue to have access until the end of the paid subscription period.

Any subscription-specific refund terms displayed at the time of purchase will also apply.

6. Physical Products & Devices

For PsiQ Labs hardware products, including psychological assessment or research devices, return and refund eligibility may depend on:

  • Product condition
  • Whether the product has been used
  • Whether the product has been damaged
  • Whether accessories are included
  • Whether packaging is retained
  • Whether the product has been modified
  • Whether the product is defective
  • The applicable warranty terms

Products should be returned with all required accessories and components where reasonably possible.

7. Damaged or Defective Products

If you receive a product that is:

  • Damaged during delivery
  • Defective
  • Missing essential components
  • Significantly different from the product description

please contact us as soon as reasonably possible after delivery.

We may request:

  • Photographs or videos
  • Order details
  • Serial number
  • Description of the problem
  • Other information necessary to investigate the issue

Depending on the circumstances, PsiQ Labs may provide:

  • Replacement
  • Repair
  • Refund
  • Other appropriate resolution

subject to applicable law and the relevant warranty terms.

8. Incorrect Product or Order

If PsiQ Labs sends you an incorrect product, please contact us.

After verification, we may arrange an appropriate replacement, return, or refund.

9. Non-Refundable Situations

Subject to applicable law, refunds may generally not be available where:

  • A digital Service has already been fully delivered.
  • A psychological assessment has already been started or completed.
  • A digital report has already been generated.
  • The customer has misused the Service.
  • A product has been damaged after delivery due to misuse.
  • Hardware has been modified without authorisation.
  • The request is made outside the applicable return period.
  • The product is returned incomplete.
  • The customer purchased the Service through an unauthorised third party.

This list is not intended to exclude any rights that cannot legally be excluded.

10. How to Request a Refund

To request a refund or cancellation, contact:

Email:
support@psiqlabs.com

Please include:

  • Full name
  • Order number, if applicable
  • Email used for the purchase
  • Product or Service name
  • Date of purchase
  • Reason for the request
  • Relevant photographs, videos, or other evidence where applicable

Providing complete information helps us process your request more efficiently.

11. Refund Review

After receiving a refund request, PsiQ Labs may review:

  • Purchase records
  • Service usage
  • Assessment status
  • Product condition
  • Delivery information
  • Technical logs where necessary
  • Payment information
  • Other relevant details

We may contact you for additional information before making a decision.

12. Approved Refunds

If a refund is approved, it will generally be processed through the original payment method where technically possible.

The time required for the amount to appear in your account may depend on:

  • Payment gateway
  • Bank
  • Card issuer
  • UPI provider
  • Other financial institution

PsiQ Labs cannot control processing times imposed by third-party payment providers.

13. Shipping Charges

Unless otherwise required by applicable law or specifically agreed by PsiQ Labs, original shipping charges may not be refundable.

Where the return is due to an incorrect, damaged, or defective product attributable to PsiQ Labs, we may provide an appropriate resolution, which may include reimbursement of eligible return shipping costs.

14. Promotional Offers

Products or Services purchased through promotional campaigns, discounts, special offers, bundles, or other promotional pricing may have additional refund or cancellation conditions.

The applicable terms will be communicated at the time of purchase where relevant.

15. Free Trials

If PsiQ Labs offers a free trial:

  • The trial period and applicable conditions will be displayed before activation.
  • You may cancel before the trial ends where cancellation is available.
  • If the trial automatically converts into a paid subscription, the applicable pricing and renewal terms will be communicated before or during activation.

16. Duplicate Payments

If you believe you have been charged more than once for the same purchase, contact us immediately.

After verification, we will investigate the transaction and process an appropriate correction where a duplicate charge has occurred.

17. Failed Transactions

If a payment fails but your account or bank statement indicates that an amount has been temporarily deducted, the transaction may be subject to the payment provider’s settlement and reversal process.

If the amount is not automatically reversed within the applicable period, contact us with the transaction details so that we can investigate.

18. Cancellation by PsiQ Labs

PsiQ Labs may cancel an order or discontinue a Service where reasonably necessary, including due to:

  • Product unavailability
  • Technical problems
  • Security concerns
  • Incorrect pricing or product information
  • Suspected fraudulent transactions
  • Violation of applicable Terms
  • Circumstances beyond our reasonable control

If PsiQ Labs cancels a paid order before fulfilment, an appropriate refund will generally be provided where applicable.

19. Research & Institutional Services

For research projects, institutional agreements, enterprise subscriptions, consulting arrangements, or customised technology development, refund and cancellation terms may be governed by a separate agreement.

Where a signed contract or order agreement contains specific cancellation or refund provisions, those provisions will apply.

20. No Refund for Change of Opinion

Except where required by applicable law or specifically provided in the applicable product terms, a refund may not be available solely because a customer:

  • Changes their mind after using a Service
  • Does not require the Service anymore
  • Does not like an assessment result
  • Does not agree with an assessment result
  • Does not use an already activated Service

21. Assessment Results

Refund requests cannot generally be based solely on disagreement with an assessment result.

Psychological assessments are designed to measure specific constructs according to their methodology and intended use. Results may vary depending on the assessment, testing conditions, responses, and other factors.

Where professional interpretation is appropriate, users should consult a qualified professional.

22. Consumer Rights

Nothing in this Policy is intended to limit or exclude any consumer rights, statutory rights, guarantees, or remedies that cannot legally be excluded under applicable law.

Where applicable law provides a greater right to cancellation, return, replacement, refund, or other remedy, that legal right will continue to apply.

23. Changes to This Policy

PsiQ Labs may update this Refund & Cancellation Policy from time to time.

Changes may be made to reflect:

  • New products
  • New Services
  • Changes to our business
  • Changes to payment systems
  • Changes in applicable law
  • Changes in our refund procedures

The updated version will be published on this page with a revised “Last Updated” date.

24. Contact Us

For refund, cancellation, return, or payment-related questions:

PsiQ Labs

Email:
support@psiqlabs.com

General Enquiries:
hello@psiqlabs.com

Phone:
+91 79920 20387

Location:
Gumla, Jharkhand, India